Clayton A. Jackson

Delivery Consultant

Amazon Web Services (AWS) • 2021 - Present

• Drives enterprise-scale cloud transformation initiatives, providing technical leadership and architectural guidance to Fortune 500 clients.
• Architects and implements robust cloud foundations using multiple IaC frameworks including AWS CloudFormation, Terraform, and AWS CDK.
• Recognized thought leader in Cloud Foundations and Landing Zone implementations, establishing best practices for large-scale AWS adoptions.

Platform Engineer - RPA Innovation Lead

PPG Industries • 2019 - 2021

• Technical lead for the enterprise Robotic Process Automation (RPA) program, driving digital transformation initiatives through automation of manual business processes.
• Architected and maintained mission-critical RPA infrastructure, integrating UiPath with a Windows 10 VDI environment hosted on Citrix.
• Optimized operational efficiency through automated monitoring and self-healing infrastructure solutions.
• Led strategic license management and capacity planning for the RPA platform, ensuring optimal resource utilization.

Systems Software Analyst - Enterprise Monitoring

PPG Industries • 2017 - 2019

• Managed and implemented enterprise-wide monitoring for Windows and Unix based private cloud environment.
• Designed comprehensive workflow for creation and routing of critical infrastructure incidents.
• Implemented SquaredUp to visualize overall environment health, improving visibility for the Network Operations Center team.
• Develped custom monitoring solution for SNMP trap alarms generated by ESX hosts for hardware issues.

Global Service Desk Analyst - IT Service Management

PPG Industries • 2014 - 2017

• Served as Team Lead, responsible for training and mentoring of less experienced analysts.
• Led initiatives to maintain the accuracy of existing knowledge articles (KAs), and managed intake of requirements for new KAs.